sengtongPrivacy Policy

This page describes what we collect when you use sengtong and how we keep that data protected. We collect personal information—your name, email, phone, address, payment details—only when you register an account or submit a withdrawal request. We do not sell this data to third parties, and we do not use it for marketing without your consent.

Our sengtong privacy approach is simple: we collect the minimum needed to operate our service, we encrypt sensitive data, we store it securely, and we give you rights to access, correct, or delete your information. This policy explains our practices in plain language. If you have questions, contact our support team.

Services are available only where local law permits. Data residency, compliance obligations, and your legal rights vary by jurisdiction. We undertake to handle your information responsibly regardless of where you access sengtong from.

What Data We Collect on sengtong

Registration and Account Information

When you create a sengtong account, we collect your legal name, email address, phone number, date of birth, and residential address. We use this information to verify your identity, send account notifications, and comply with anti-money-laundering (AML) regulations. We do not share this data with third parties except where law requires (for example, if a court issues a subpoena or if local gaming regulators request information).

Payment and Transaction Data

When you deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment virtual account, or bank transfer, we record the transaction—date, amount, payment method, and outcome. We use this data to track your balance, process withdrawals, and detect fraud. We do not store your full payment method details (e.g., your complete credit card number); instead, we store a token or reference supplied by your bank or e-wallet provider. This token lets us process future transactions without re-entering your full payment credentials.

Gameplay and Session Data

We record what you do on sengtong—matches you bet on, slots you play, live tables you access, wagers you place, and your balance before and after each session. This data helps us detect fraud (e.g., unusual betting patterns that might indicate account compromise), resolve disputes (if you query a settlement), and understand how our platform is used. We retain this data for as long as your account is active, plus a standard retention period afterward for compliance purposes.

Device and Technical Data

When you access sengtong via app or web browser, we log your IP address, device type, operating system, browser version, and device identifier. We use this information to authenticate your sessions, prevent unauthorized access, and troubleshoot technical issues. We also track which pages you visit and for how long, helping us identify platform problems and optimize performance.

Communication Data

If you contact our sengtong support team via live chat, email, or in-app help, we store your message and our response. We use this data to resolve your issue and to improve our support processes. Support conversations may be reviewed by our team for quality assurance, but they are not shared externally.

How We Protect Your Data and Your Rights on sengtong

Data Storage and Encryption

We store sengtong account data on encrypted servers. Sensitive fields—passwords, payment tokens, identity documents—are encrypted at rest and in transit. Your password is hashed, meaning we do not store the password itself; even if our servers were compromised, attackers could not read your password. We do not use simple encryption (which attackers could easily break); we use industry-standard algorithms (AES-256 for data at rest, TLS 1.2+ for data in transit).

We at sengtong treat your data as a liability we must minimize. We collect only what we need, we encrypt what we collect, and we delete what we no longer need.

Data Retention and Deletion

We keep your sengtong account data as long as your account is active. After you close your account, we retain transaction records and KYC information for a compliance-mandated period (typically 5-7 years for financial records). Personal data (name, email, phone) is deleted after this retention window unless you request earlier deletion. We do not delete data if deletion would violate legal or regulatory requirements.

You have the right to request deletion of your sengtong account at any time. To do so, contact our support team. Deletion removes your ability to log in and access your balance; any remaining funds are subject to our account closure procedures (documented in our terms). Some data may persist in our backups for a technical recovery window, but it will be purged after the retention period expires.

Your Rights and Access Requests

You have the right to access, correct, and delete your sengtong data. If you want a copy of all information we hold about you, contact our support team with your account email. We will provide a data export within 14 days. If you notice incorrect information (e.g., your address changed), log into your sengtong account and update your profile immediately. If you cannot update a field yourself, ask our support team.

Third-Party Processors and Data Sharing

We use third-party providers for specific functions. Our payment processor (handling QRIS, e-wallet, mobile banking, local payment, and bank transfers) receives transaction data necessary to process deposits and withdrawals. Our email provider receives your email address to send notifications. Our analytics provider (if enabled) receives anonymized session data to help us understand platform usage. None of these providers may use your data for their own marketing or sell it to other companies.

We do not share sengtong data with advertisers, data brokers, or any party not directly involved in providing our service. If local law requires us to share data (e.g., gaming regulators, law enforcement with valid legal orders), we do so. We do not notify you in advance of legally mandated disclosures because doing so would violate the legal order itself.

Cookies and Tracking

Our sengtong web browser and app use cookies and local storage to remember your login session, remember your preferences, and track page visits for analytics. We do not use cookies to track you across other websites; our tracking is limited to sengtong.net. You can disable cookies in your browser settings, though this may impair sengtong functionality (e.g., you may be logged out after each page load).

Data Location and Cross-Border Transfers

Our sengtong servers are located outside Indonesia. This means your data travels across borders when you use our platform. We recognize that different jurisdictions have different privacy laws. We undertake to protect your data to a standard at least as high as Indonesian law requires, even when our servers sit outside the country. If local law imposes stricter requirements, we comply with the stricter standard.

Contact and Complaints

If you have privacy questions or want to exercise your rights on sengtong, contact our support team via email or live chat. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority. We will cooperate with any lawful investigation and will respond to data protection enquiries in writing within 14 days.

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